Refund policy

Refund Policy

Fitment checked first

Because every order is fitment-checked against your vehicle before we place it, mismatched parts are rare. Supply your registration number or VIN at enquiry so we can confirm the part suits your platform before ordering.

Change of mind

Because parts are ordered in specifically for you, we cannot accept change-of-mind returns on order-in items once the order has been placed with the supplier.
If you wish to cancel before we place the order with the supplier, contact us immediately on 0422 493 405 and we will do our best to stop it.

Faulty or incorrect items

If a part arrives faulty, damaged in transit, or is not what you ordered, contact us within 7 days of delivery with photos and your order number. We will arrange a return and a replacement or refund. Return freight for faulty or incorrect items is covered by SL Autowerkes.

Warranty

Parts carry the manufacturer's warranty against defects in materials and workmanship. Warranty claims are assessed case by case; contact us with your order details and we will liaise with the manufacturer on your behalf. Warranty does not cover damage from improper installation, modification, motorsport use, or normal wear.

How refunds are processed

Approved refunds are returned to your original payment method. Please allow several business days for your bank or card provider to process the credit.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on items that have been installed, used, or removed from original packaging unless they are faulty or incorrect.